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ICMC (International Certification Management Center Co., Ltd.)
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ISO SYSTEM
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ISO 10002 Customer Satisfaction
- ISO13485 In Vitro Diagnostic/ Medical Devices
- ISO 22716 Cosmetics
- ISO 27001 Information Security
- ISO 27701 Privacy Information Management
- ISO 45001 Occupational Health and Safety
- ISO 15378 Primary Packaging Materials
- ISO 22000 Food Safety
- ISO 9001 Quality Management
- ISO 14001 Environmental Management
- ISO 10002 Customer Satisfaction
- ISO 22301 Business Continuity
- ISO 37001 Anti-bribery Management
- ISO13485 In Vitro Diagnostic/ Medical Devices
- ISO 22716 Cosmetics
- ISO 27001 Information Security
- ISO 27701 Privacy Information Management
- ISO 45001 Occupational Health and Safety
- ISO 15378 Primary Packaging Materials
- ISO 22000 Food Safety
- ISO 9001 Quality Management
- ISO 14001 Environmental Management
- ISO 10002 Customer Satisfaction
- ISO 22301 Business Continuity
- ISO 37001 Anti-bribery Management
icmcert@naver.com
+82-2-851-3111
ISO 10002 Customer Satisfaction
ISO 10002 (Quality management - Customer satisfaction - Guidelines for complaints handling in organizations)
Overview
ISO 10002 is a guideline for the establishment/operation of an efficient complaint handling system, which is the basis of client satisfaction management.
This standard provides for the establishment of a customer-centric environment in which feedback can be received (including complaints), the resolution of each complaint received, and the fulfillment of management commitments to improve customer service.
ISO 10002 Necessity
Considering complaints as an opportunity for improvement, they can lead to client satisfaction. ISO 10002 certified companies can give confidence that complaints will be handled consistently, and efficient complaint management can turn dissatisfied clients into positive business opportunities.
Information obtained through the client complaint process can contribute to product and process improvement, enhance corporate value, and strengthen external competitiveness by improving corporate image.
ISO 10002 Feature
It can be integrated with other systems that share similar requirements, such as the ISO 9001 quality management system.
ISO 10004 helps to understand the ISO 10002 standard. ISO 10004 is ‘Quality management - Customer satisfaction - Guidelines for monitoring and measuring’.
Composition of ISO 10002 Requirements
| NO | Title | NO | Title |
|---|---|---|---|
4
|
Basic principle of handling complaints |
7 | Operation of complaints-handling process |
| 5 | The system of handling complaints |
8 | Maintenance and improvement |
| 6 | Planning, design and development |
Effectiveness of introducing ISO 10002
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- Prevention of churn of existing customers
- 2
- Enhance brand image
- 3
- Improved customer communication
- 4
- Improving process efficiency
- 5
- Increase in sales and profits
- 6
- Strengthening trust with stakeholders
- 7
- Continuous improvement
ICMC (International Certification Management Center)
Global/Domestic RA Consulting & GMP(ISO) Internal Auditor Training
ICMC has been working tirelessly to become a customer-satisfying company by securing experienced and excellent RA consultants and audit instructors as a specialized institution for global/domestic RA consulting & GMP(ISO) internal auditor training for more than 25 years. ICMC will provide consulting services to enable the introduction of an internationally recognized system through skilled professionals. In addition, ICMC will provide training services to respond to domestic GMP and international ISO audits, strengthen practical competencies, and acquire internal audit skills. Through this, through the implementation of the global system, the safety, reliability and quality of products can be improved and international competitiveness can be secured. ICMC provides customized consulting services for global system establishment in the shortest period and minimum cost, as well as education to establish the overall concept and operation method of domestic GMP and global ISO, and will become an essential partner for entering the global market.
- Company : ICMC (International Certification Management Center Co., Ltd.)
- CEO : Bong Ju Kim
- Address: 16 Digital-ro 32-ga-gil, Guro-gu, Seoul (Guro-dong) Partner Tower 2nd Room 1001.
- TEL : +82-2-851-3111
- FAX : +82-2-2028-3115
- BIZ NO : 214-88-14891
- EMAIL : icmcert@naver.com
10004 certified- 27701 Certified
- Copyright(c) ICMC International Certification Management Center. All Rights Reserved.
